Service Advisor
Job Description
- Attend to customer daily service needs as compliance to SST procedures
- Registration and control of service appointments
- Promoting service and parts sales
- Execution of CSI related duties and responsibilities
- Co-ordinate with Job Controller / Foreman on work progress status & inform any delay to customer accordingly
- Handle customer complaints and ensures high customer satisfaction
- Conduct 1 day before appointment reminder to customer
- Conduct post service Follow up with customers to measure customer satisfaction and take improvement activities
- To regularly update customer’s parts status in Parts Ordering Tracking Sheet (POTS)
Job Requirement
- Diploma in automotive/ mechanical, Business/Administration/Management or equivalent
- Minimum 1 year of working experience in automotive-related business or equivalent
- Proficient in Microsoft Office
- Excellent communication skills
- Able to speak proficiently in English and Bahasa Malaysia